Observation 6

For my sixth observation on March 26, 2010 I chose to head down to the Broward County of PCS and sit in with the receptionist/ assistant Lexis. I chose to follow Lexis around and see what she though of the business was because she is the receptionists, she gets to know almost everything that is going on during the day and she gets to talk to all the people the bosses do. Basically she gets to see the company through more than just one perspective. The one that is the receptionists and also the assistant to Cindy, the boss.
When I arrived to the offices she was already there waiting for me. She sat with a coffee in her hand and politely said welcome to PCS lets get started. When she said get started I had no idea what she was talking about but I soon found out. She taught me how to run the phone system and also how to speak to someone calling in on the phone. Next she told me I had to run the phone lines for a little while. It was really different trying to be a receptionist and I cannot lie I was a little nervous talking to theses complete strangers on the phone.
After I got to play around of the phones a little while Lexis took me around the office to the part I had never seen before, the Storage room. The storage room was gigantic and contained anything and everything the company needed to survive. For instance we only went into their to grab some paper and paper towels, but there was everything from cables, to gigantic spools (to wrap the cable around to keep it in order) , to even some work trucks parked in between isles. It was pretty neat to see such a vast amount of tools and utilities all in the same room.
After we visited the storage room we sat down at her desk at the front of the office and I had the opportunity to ask her some questions. The first thing I asked was how do you like it here at PCS? she replied with "well it really is an amazing experience for me, I'm only a junior in college and I'm getting the opportunity a graduated person would and I'm learning the ways of a successful company at such a young age." The next thing I asked her was what do you plan on doing once you graduate college? She replied "I hope to be working here at PCS still," she laughed then said, "I love it here and have had so much fun at this job. My time here as been awesome and I hope that once I graduate I can continue to work here." I could tell that she really liked working there and just by the way she jumped on the question's I asked that she really felt strongly about PCS.